JAVAN JAVIDAN, Sara; MARJANI, Amirbabak; HAJALIAN, Farshad; MORADI HAGHIGHI, Mansoureh. Designing an Electronic Citizen Relationship Management Model in the Social Security Organization Based on the S-O-R Approach. Digital Transformation and Administration Innovation, [S. l.], p. 1–11, 2026. Disponível em: https://journaldtai.com/index.php/jdtai/article/view/210.. Acesso em: 27 oct. 2025.