Ghorchi Beigi, Ishaq, Mohammad Reza Rostami, and Golnar Shojaei Baghini. “Designing a Customer Relationship Management Model in the Chain Retail Industry Based on Business Intelligence: A Grounded Theory Approach”. Digital Transformation and Administration Innovation 3, no. 3 (August 12, 2025): 1–10. Accessed October 12, 2025. https://journaldtai.com/index.php/jdtai/article/view/150.