Digital Literacy as a Driver of Socio-Economic Inclusion

Abstract

This study aims to explore the role of digital literacy as a driver of socio-economic inclusion, with a focus on identifying the factors that influence digital literacy acquisition and the barriers that hinder its widespread adoption. A qualitative research design was employed, involving semi-structured interviews with 22 participants from diverse socio-economic backgrounds. The interviews were conducted online, and data were analyzed using NVivo software. Theoretical saturation was achieved, ensuring comprehensive coverage of the themes related to digital literacy and socio-economic inclusion. Participants included individuals from both urban and rural areas, aged 25 to 55, with varying levels of education and employment status. The study identified that digital literacy significantly enhances employment opportunities, educational access, and community engagement. Participants reported that digital skills were essential for accessing job search platforms, remote work, and educational resources. However, barriers such as economic constraints, technological limitations, and social and cultural factors—particularly gender and age-related challenges—were found to hinder digital literacy acquisition, particularly among marginalized groups. Participants from lower-income households and rural areas faced significant challenges in accessing the necessary technology and internet connectivity. Digital literacy is a key enabler of socio-economic inclusion, but significant barriers remain, particularly for marginalized populations. Addressing these barriers through targeted policy interventions, community-based digital literacy programs, and investments in infrastructure is crucial for promoting equitable access to digital skills and reducing socio-economic inequalities.