Investigating the Effectiveness of Human Resource Training on Service Quality Improvement in the Social Security Organization of East Azerbaijan Province
Keywords:
effectiveness, human resource training, service quality improvement, Social Security OrganizationAbstract
Training is a vital activity within organizations. In fact, organizations play a key role in training their employees, which can enhance and improve the quality of current job standards. It is considered an independent activity in relation to other human resource processes, and there has been a prevailing belief that this activity alone has unconditionally positive effects on business success. Therefore, the present study aims to examine the effectiveness of human resource training on improving service quality in the Social Security Organization of East Azerbaijan Province. This study is applied-developmental in terms of objective and descriptive-survey in terms of method. The statistical population of this research includes all managers and experts of the Social Security Organization of East Azerbaijan Province. A researcher-made questionnaire was used for data collection. The validity and reliability of the instrument in the quantitative section were assessed using expert opinion and Cronbach’s alpha. Simple random sampling was employed for distributing the questionnaire. Data analysis was conducted using confirmatory factor analysis and structural equation modeling with SPSS, LISREL, and Excel software. Ultimately, the prioritization obtained based on factor loadings for the five dimensions of human resource training aimed at improving service quality in the Social Security Organization (causal conditions, contextual conditions, intervening conditions, strategies and actions, and consequences) revealed that the consequences dimension holds the highest importance, while the causal conditions dimension is of the lowest importance.
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